Way to NOT prove your point, lady...

[willow08]

I worked in retail hell for many years and I can tell you tons of stories like this. Most of the time I got chewed up for insurance copays going up. I live in a very small town and the largest employer here and in the town across the bridge is the state, so just about everyone has one of three different state plans. I myself have one of those plans as my husband works for the state. So here's what I know:
You get a letter in the mail once a week for close to a month and a half before the premiums and/or copays are raised
You also get a letter on your email at work, and all employees have a Sunpass email because that's how you get your paystub biweekly.
There are also notices posted in the employee services building about raises in rates.
But it never failed that some customer, at least two or three a day would tear into me about their copay going up, or their medication being removed from the formulary (something else that you get ample notice of) claiming that they had no idea this was happening and obviously it was a mistake on my part, calling me everything but a child of God basically. And I mean they would get nasty, extremely nasty. As though I work for your insurance company and this is all part of my nefarious plot to squeeze ten more dollars out of you. Like I benefit in any way from your copay going up. Hello?? The retailer makes the same profit regardless, the only difference is how much of that profit we get from them and how much we get from you! But it divides out to the same amount of money! Ack....

Teehee! now I kind of want to see someone get mad and call me "a child of God."

[willow08]

Luna, I agree with everything on your list except telling you about the behavior of other customers. I think that shouild be reported to you, especially if that behavior is destructive or potentially criminal.

[Lunadiana75]

Willow, I meant I would have customers compalin to me like this "That customer was rude to me" or "that lady said something I didn't like" and expect me to reprimand said customer.  Not something I can do.  I should have been more clear.

You are right, I appreciated customers reporting stealing, destruction or something of that sort so I could alert my manager.  But customers also need to remeber that cashiers and salesclerks can rarely interfere due to liability issues, they have to alert the correct authority and step aside.

[willow08]

If butterman is using Paula Deen's Lady and Sons cookbook he might be using all that butter between two dishes....she'd put a stick of butter in a cup of coffee!

DH and I call her "The Butter Lady." We say she would put butter in lemonade if she could.

[willow08]

Oh, sorry.  I misread.

I only say that because a few years ago there was a guy in our area following women around clothing stores flicking a very disgusting substance on them as they shopped. (It was some sort of weird fetish thing.) This went on for months because only a few women A) realized what was happening and B) reported what was going on. Some said they were too embarassed to say anything, others didn't want to cause a scene or seem rude.

[Lunadiana75]

Oh I wasn't very clear in my statement. 

EWWWW!  I'm sad those ladies felt too emabarassed to say something earlier.  That is ceratinly something that needs to be reported ASAP!  That is behavior that the store does need to do something about to protect their other customers.