I shudder to think what Ramsay would say if someone went to the media whining about one of his restraunt policies. I saw him publicly humiliate a customer who was trying to scam a comp meal.....
I honestly don't see a problem with the bolded. The customer (read; theif) was trying to steal from him. He doesn't deserve to be treated like a "customer".
I don't know where this idea that he yells at customers came from.
FWIW, I think Gordon Ramsey is VERY good to his resturants customers. I have never experianced rudeness* or know of anyone that's had a bad experiance in one of his resturants. And none of us are rolling in dough or anyone important enough to think we deserve special treatment anywhere. We are average joes who happen to like really good food. And isn't he always the one advocating that the customers get GOOD food in Hell's Kitchen and Kitchen Nightmares? I've yet to see him "go off" on a customer in either show. I would think that if he had, there'd be footage somewhere wouldn't there? He's usually going off on one of the chefs.
I personally don't feel that the resturant is wrong. I am a huge Ramsey fan but I think he's wrong here. (I don't know why he's getting involved to begin with but whatever...) The resturant has the right to set its policies as they choose. The policy was very clear. Victoria could have eaten somewhere else but she chose to go there despite it. This was another case of a SS celeb trying to use thier status to get thier way. No go.
I am disturbed by the number of people who say the policy is stupid. It's not. A business has a right to operate as they choose. It's not rude or stupid to want your business to uphold it's own policies either. The resturant is clearly not hurting for business so I don't see them changing it anytime soon. I think it's very SS to demand a business of any time change what they are doing to accomodate you (general).
I happen to be a bit of a foodie. Not nearly the level of someone like Ramsey but I know my way around a kitchen and a 4 star menu. Many 4 star resturants have this policy. Thier reputations depend on thier food being good. Their food is part of what got them those stars and they aren't willing to sacrifice the quality of thier food to accomodate SS. (Allergies are another thing altogether). Like Purplemuse said, the interplay of the ingredients matter. Each one has a role to play in the dish. They balance eachother. If you subsitute one item for another, it will NOT taste the same. I'd be quite irritated too if I had worked to create a delicious dish to have one person after another asking to change it. Whats the point of me working to creat a "dish" if it's going to be messed with? Go to a place that does that or that allows you to create your own dish if that's what you want and leave my menu alone.
*I don't actually know if he has this policy because I don't substitute when I go to resturants like that so I didn't think to look. Something tells me that he doesn't because of his reaction to this resturants policy.