Willow, I meant I would have customers compalin to me like this "That customer was rude to me" or "that lady said something I didn't like" and expect me to reprimand said customer. Not something I can do. I should have been more clear.
You are right, I appreciated customers reporting stealing, destruction or something of that sort so I could alert my manager. But customers also need to remeber that cashiers and salesclerks can rarely interfere due to liability issues, they have to alert the correct authority and step aside.