Once, when I was a waitress at a bar and grill (many years ago), I had a customer who tipped $0.50 for he, his wife and son every time they came to eat (the bill was usually between $15 and $20 in 1980 dollars). I never said anything to him, but the owner (who was also the cook) was well aware of this customers habit. One night he brings in 5 of his buddies who were in our area to go deer hunting. I got the 6 top, and proceeded to give them excellent service. The owner made their steaks to perfection, and these ol' boys had a really nice dining experience. When it came time to present the bill, the buddies decided to split the check and pay hosts share too. Then host pipes up with "That's OK, I'll get the tip!" My heart sank at those words! The bill was around $90. and I had certainly given service for at least a 15% tip. You guessed it, I got the 50 cents. I went running into the kitchen and told the owner, who proceeded to literally RUN out of the kitchen and corner the host. Of course, all his buddies were standing there and heard my boss chew this guy out for such a lousy tip. The buddies then gave me a $30. tip and looked at the host like he was a worm. At that point, the host says to my boss "You shouldn't talk to me like that, I'm the customer, and the customer is always right!" My boss replied, "I don't know who made-up that saying but it isn't true. I'm the owner of this establishment, and here I'M always right!" That was over 25 years ago, and I still hear Lee saying those words when I hear someone whine, "But the customer is ALWAAAYS right!!!"