After many miserable years as a corporate sales executive, I’ve begun to follow my dreams as . . . a furniture salesperson. That’s right, working in a furniture store has always been my quirky dream and I’m loving it!
We had a bit of an eyebrow raising moment yesterday.
Mom, Dad, and Grandpa came into the store with two kids who looked to be between two and four years. The kids LOVED our big store and they tore all over the place like a couple of little hurricanes while Mom, Dad, and Grandpa pursued our wares. Now while we try to make our store safe and attractive for everyone, this is a high end furniture store. Our pieces are not cheap. Most of our customers know and respect this and the average person is just fine. This family though? My coworker and I watched with increasing concern as the kids went from spinning with their arms wide open to cartwheeling attempts and wrestling matches to hide and seek.
I got pulled away for a few minutes to help with something and suddenly heard a loud crash.
The younger of the kids had somehow managed to get behind a display. Then he got behind an end table in the display and knocked over a vase. It was broken. He was amused and perfectly fine.
My coworker was helping the family and at this point he stopped everything, explained to the family that they were going to have to pay for the vase (good thing it wasn’t one of the hand blown ones that cost a few hundred!) and that these people would have to either watch their kids or shop elsewhere. He was polite and firm.
Mom was annoyed. Dad was embarrassed and immediately reached for his Visa with an apology. And Grandpa? Grandpa began to argue that IKEA never makes them pay when the kids break things. He also started to insist that a lot of his friends buy from us and that they wouldn’t any more.
The worst part? Our store is two levels and we have a massive staircase. While Dad and Grandpa were trying to sort out the case of the broken vase, mom was on her phone and completely oblivious to her daughter and the fact that she was playing and jumping right next to the stairs. We all let out a massive sigh of relief when that family left with the threat (promise) of never returning.
Please parents, watch your kids. You don’t want to have to pay for things that get broken and you certainly don’t want your kids to be hurt. 1125-16
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