A busy NYC restaurant kept getting bad reviews for slow service, so they hired a firm to investigate. When they compared footage from 2004 to footage from 2014, they made some pretty startling discoveries. I cannot copy the entire transcript here but the summary is that customers in 2014 are using cell phones in ways that completely interferes with the serving staff to do their jobs efficiently and in a timely manner and jeopardizes the quality of the food.
It would appear that restaurant customers may need to be more cognizant of how their own actions are contributing to the slow service and unacceptably cool food and to be more considerate.
Read more HERE.